Terms & Conditions

ORDER PROCESSING

To place an order please click on ‘add to cart’ next to the item you wish to purchase. You will be directed to your shopping basket page where you can choose to pay now or continue shopping. When you are ready to pay, click on the shopping basket button to be directed to check-out.

For bracelet orders, please write your wrist measurement in the comments box during the check-out procedure. Your ideal bracelet length will be calculated taking into account wrist size and bracelet design.

Your order will be made especially for you so please allow up to five working days for delivery. However if your order is urgent it may be possible to send it the next day. In this instance please first e-mail sales@katherinebree.com to check this is possible before ordering.

You will receive an e-mail confirming your order, If you haven’t received this within 24 hours please e-mail sales@katherinebree.com

PRESENTATION.

Every item will be wrapped in acid-free tissue and placed in a branded Katherine Bree Jewellery box. Also included will be a card detailing your jewellery care. If your item is a gift you may choose the option of free gift wrap at the checkout. You also have the choice to include a gift card with a personal message from you. Add the message to the additional comments box at the checkout.

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PAYMENT

Payment is taken in Pounds Sterling.

We accept all major types of credit card (MasterCard, Solo, Switch Maestro, Visa, Visa Debit & Delta and Visa Electron). We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using Stripe, a secure trading online payment gateway that encrypts your details in a secure host environment.

We also accept Paypal and personal cheques. If you wish to send a cheque please select this option when at the Checkout page or contact us on sales@katherinebree.com

Additional Payment Information for Overseas Customers: The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company. Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

CANCELLATION RIGHTS

If you change your mind, you have the right to cancel your order up to seven working days from the day after you receive your order. Confirmation of your cancellation should be sent by email to sales@katherinebree.com and the item must then be returned within 7 days in the same condition you received it in, without wear or damage, and in its original packaging.

The exceptions to these are earrings which may not be returned for hygiene reasons, and special commisions (this doesn’t include sized bracelets).

DELIVERY

Deliveries to the UK

We offer FREE postage to all addresses within the UK with Royal Mail Special Delivery. This requires a signature upon delivery and provides electronic proof of delivery. For security reasons all parcels must be signed for on receipt, so please state a delivery address, where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost. We cannot be held responsible for goods that are lost or delayed in transit.

Deliveries to Europe (EU and non-EU)

We offer Royal Mail International Signed for or tracked and signed for (depending on destination) postage to addresses outside the UK. Royal Mail Tracking and Signature services aim to deliver to Europe within 3-5 working days. We offer this service at a flat rate of £10 to Europe irrespective of parcel size.  Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply.

Deliveries to the Rest of the World (including USA, Canada & Australia)

We offer Royal Mail international signed for or tracked and signed for (depending on destination) to addresses outside the UK.  Royal Mail Tracking and Signature services aim to deliver worldwide within 5-7 working days. We offer this service at a flat rate of £12 irrespective of parcel size.  Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply. We are not able to identify how long any order will take to arrive once it reaches customs in your specific country.

RETURN POLICY

If you are not completely satisfied with your purchase, you can send it back to us (unworn) for an exchange or a refund within 10 days of receipt. Please e-mail sales@katherinebree.com to let us know before returning. The exceptions to these are sale items, earrings which may not be returned for hygiene reasons, and special commisions (this doesn’t include sized bracelets). We are unable to accept returns of worn or damaged items, however we do offer a repair service. (See below)

If you wish to return a sale item, we will offer you a credit note or the option to exchange the item for an item of equal value, excluding all shipping costs. The item must be returned in the same condition you received it in, without wear or damage, along with the packing slip & in its original packaging.

All customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable. Please contact sales@katherinebree.com  for more information on exchanges and repairs.

Returns and exchanges may be sent to:

Katherine Bree

136 Colney Hatch Lane

London N10 1ER

UK

Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. Katherine Bree is not responsible for lost returns.

PRIVACY

Katherine Bree Jewellery understands the importance of keeping its customer’s personal & payment information private. None of your information collected on this site is shared or sold; it is strictly used by Katherine Bree Jewellery to operate our business & process payments. See here for our full privacy policy

COPYRIGHT

All content of this site, unless otherwise noted are the property of Katherine Bree Jewellery. Use of these things is not permitted without prior written consent. The use of our Shop, Lookbook, & Blog images may be used on personal blogs so long as Katherine Bree Jewellery is credited alongside each post with a link directing back to our blog &/or website.

CUSTOMER SERVICE

Please direct all questions and inquiries to sales@katherinebree.com  Please note that our general business hours are Monday–Friday, 9am–5pm GMT when awaiting a response.

MATERIALS

Each piece is individually handmade to the highest standard using carefully selected semi-precious gemstones alongside sterling silver, gold vermeil (22ct gold-plate on sterling silver) and occasionally gold-filled components (14k gold on a base metal, see below) unless otherwise stated. For increased functionality and durability, nylon coated stainless steel is usually used to string the beads.

Sterling silver: in the UK is 92.5% silver and 7.5% other metals, usually copper. The copper toughens the silver and makes it possible to use for jewellery

Oxidised silver: Sterling silver treated with a chemical process that colours the outer surface of silver. With wear, oxidation will often diminish or fully rub off in highly touched areas. Time scale can not be guarantee or determined.

Gold Vermeil: 22ct gold-plate on sterling silver.

Gold-filled: Gold-filled jewellery is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass.  Gold-filled items are 50 to 100,000 times thicker than regular gold plating.  As a result, gold-filled items, even with daily wear, can last up to 30 years, making them both beautiful to wear and very durable.

DESCRIPTIONS DISCLAIMER

Katherine Bree Jewellery is designed and handcrafted in London, UK. Each piece is created using natural materials and there may be slight variations in measurement due to the handmade nature of the jewellery. Colours may vary from the photos due to variations in computer monitors and natural variations in the stones. Similar gemstones may be substituted if the originals become unavailable. 

REPAIRS.

We will repair items free of charge (excluding extra materials and postage) within one year of purchase. After one year there is a repair charge. Email info@katherinebree.com if you wish to discuss a repair and before sending. Please note that Katherine Bree Jewellery is not responsible for postal charges on repair items.